On Site Training - First Steps Software

Delivered To You Wherever You Are…

The correct training is paramount to fulfilling your potential as a FirstSteps user from day one. You can choose for this to be conducted in familiar surroundings on site or at a venue to suit your needs. We offer a personal and professional training service, delivered to you wherever you are.

You can present us with users of all levels of IT proficiency...

from technophobes to technical wizards. It really doesn’t matter because our Trainers are experts, specialising in FirstSteps. The software is so easy to use and we train you at your pace. On initial purchase you will be assigned a training account manager. They will take you through your pre and post installation procedures as well as conducting the on-site training.

We are always prepared to go that ‘extra mile’...

to make sure you understand everything before we leave you. All we ask for is your undivided attention.

Training for new customers...

is initially delivered as an online/telephone training session. The aim of this is to get you up and running with the basics. The second session will be delivered on site as a face to face training session and this would usually take place a few weeks later. This allows users to get to grips with the primary areas and fully familiarise themselves with FirstSteps before we return.

FirstSteps Training (Part 1)

Online (Approx. 1 hour)

The first training session is your introduction to FirstSteps. We will show you how to log in to your database, which will be configured with the information you have given us as part of the pre-installation process. After a brief overview of the system contents you will be shown the basic inputting functions. This will equip you to enter children, family and carer information, staff details, booking patterns and be able to produce registers and reports.

We let you get familiar with the system before returning for our second session but during this ‘settling in’ period your account manager will always be on hand to help you with any queries. You will also be fully supported by our Help Desk if you need us so don’t hesitate to call or email us in between your training visits if you need assistance.

FirstSteps Training (Part 2)

Site Visit (Approx. 3 Hours)

The site visit will enable users to consolidate what they have already learnt in Part 1 and then be taken through the additional functions and features which complete the package. Concentrating particularly on the financial administration side of things this training session also includes a detailed look at the planning and staff sections. After all this you will be well equipped to use FirstSteps to its maximum.

FirstSteps Training Part 1 and Part 2 are included as part of you initial setup package.

Additional Training On-Site

Time Differs

As well as our in-house courses, we can also deliver on-site additional training. We can arrange one-to-one or group training at a venue of your choice. You may want to book this type of training for new staff members or as a refresher to ensure existing users are getting the most out of FirstSteps and utilising it to its full potential. These are bespoke sessions covering any areas and you set the agenda. We provide half and full day training on site for these depending on numbers and topics to be covered.

Additional On-Site Training Costs

3 Hour Session (Up To 4 People) - £570.00 (inc. VAT)

2 x 3 Hour Sessions (Up To 4 People In Each) - £855.00 (inc. VAT) if both sessions on the same day

Please contact us if you would like tailored quote for training larger groups or longer sessions.

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FirstSteps has been acquired by Famly🎉

We’re excited to announce that FirstSteps will become a part of the Famly family, and over the next few months we’ll be helping to move all our customers over to a Famly platform. You can learn more about what the deal means for you over here

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