Support

SupportWe provide assistance in many ways and you can choose your preferred method of support with FirstSteps.  

Handbook – Your reference guide
A fully comprehensive manual is left with you at installation and revised appropriately whenever the software is updated in the form of release notes for insertion. The manual acts as a reference guide to assist with all the functions contained in FirstSteps. It is often your ‘first port of call’ with a query.   

Telephone – Call us with any queries
We have a dedicated team of support technicians on our help desk offering a professional and confidential service to all users. Telephone appointments are made for updating assistance which means you are not kept holding on and know exactly when you will be called back, saving your phone bill.     

Mail – email or drop us a line
We welcome question and answer sessions by email as we understand not everyone is accessible by phone during the working day. For subscribers to our Top Tips service we email hints and advice, based upon monitored support trends and frequently asked questions.     

Dial-in – sit back and let us correct things for you
Our FirstSupport gives us the ability to use remote desktop access. Through an internet connection to our website you can allow us to connect to your PC and resolve your queries while you sit back and watch. You control our access by logging on to a support session and it enables us to see straight away what the problem is. It is safe, less frustrating and often the quickest, most preferred method of support.

Updates

As a fully maintained customer you will be updated with the latest version releases free of charge so you never fall behind with the software’s development

Enhancements

We understand that everyone has different needs so we are happy to make changes and create bespoke solutions for you.